Features

Everything you need for modern customer support

The agent panel with the AI answering a customer's shipping questions

AI Powered Responses

The AI answers customer questions from your knowledge base and FAQs — and only from those.

Answers pulled from your FAQs and help docs
Detects what the customer is really asking
Uses the conversation so far for context
Says "I don’t know" and escalates instead of guessing

A human agent taking over a conversation after the AI escalated a warranty claim

Real-time Chat

Fast, reliable messaging for when a human agent joins the conversation.

Instant messaging with no delays
Typing indicators
Online/offline status
Image upload support

A customer asking a question in German and the AI answering in German

Multi-language Support

Automatic language detection and two-way translation for global customers.

Detects the customer’s language automatically
Translates messages both ways in real time
Your team replies in one language, the customer reads another
Original text is always kept

The team management screen listing agents with owner and member roles

Team Collaboration

Manage your agents and collaborate efficiently with @mention functionality.

Add and manage team members
@mention for internal communication
Notifications for important messages
Role-based access (owner/member)

The customer-questions panel: questions the AI could not answer, each with an 'add answer' action

Learn from every question

Every question the AI couldn’t answer is collected in one place. Add an answer and it goes straight into your knowledge base — so the AI handles it next time.

See the questions your AI can’t answer yet
Sorted by how often they’re asked
Answer inline — no separate editor
Export any conversation (HTML/JSON)

GDPR-compliant
Encrypted in transit & at rest
Isolated per account
Regular backups

Security & Privacy

Customer conversations and knowledge bases are kept private and isolated per account.

No training on your data
Delete a conversation or an account at any time